I cannot find the digital key in the app. What do I do now?

You will find the key in the app once you have followed the steps below in the Landal app or in your account on our website:

- Pay any outstanding amount.
- Inform us of your travelling companions;
- Let us know what time you expect to arrive.
- Complete your emergency contact information

Did you complete all the steps but are still unable to see the key in the app? Please contact the reception of the park. We will be happy to assist you. Good to know: the key is only visible in the app and not on the website. This is from about 7 days before arrival. When the key turns green, you can see in the app what it can be used for (e.g. facilities such as the swimming pool). On the day of arrival, you can also enter the accommodation from 16:00. Want to know more? See here for more information about the digital key.