I have booked more than one accommodation. Will I then receive a separate digital key for each accommodation?
As the main booker you will receive a digital key giving you access to all accommodation within the booking. You can share this key. If you want to share the key with your travel group, you share it per accommodation per travel companion. The travel companion will only receive the key to the accommodation for which it is shared.
Was this answer helpful for you? Am I obliged to use the digital key?
Certainly, there is no obligation to use the digital key. If there is a reception at the park, you still have the option to pick up a physical key. In such cases, make sure to arrive at the park during the reception's opening hours. If you plan to arrive outside of these hours, it's a good idea to contact the park in advance.
Was this answer helpful for you? How does the digital key work in the Landal App?
View a detailed explanation of how the digital key works on this page. And watch this film clip about how to open the door with your digital key, handy!
Was this answer helpful for you? How do I know that I will have a digital key for my stay?
We indicate this in your booking confirmation. You will also receive an email shortly before your arrival to explain how to use your digital key. The Landal app also clearly shows whether your booked park uses the digital key.
Was this answer helpful for you? How should I configure my smartphone before I can use the digital key?
Download the Landal app and log in with your account. In addition, switch on your bluetooth, location and 4G/5G internet. You can also use wifi. We do recommend a 4G/5G internet connection in order to make optimal use of the key.
 
View instruction video Was this answer helpful for you? When will the digital key be visible in the app?
From about 7 days before arrival the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions).
Was this answer helpful for you? I cannot find the digital key in the app. What do I do now?
You will find the key in the app once you have followed the steps below in the Landal app or in your account on our website:

- Pay any outstanding amount.
- Inform us of your travelling companions;
- Let us know what time you expect to arrive.
- Complete your emergency contact information

Did you complete all the steps but are still unable to see the key in the app? Please contact the reception of the park. We will be happy to assist you. Good to know: the key is only visible in the app and not on the website. This is from about 7 days before arrival. When the key turns green, you can see in the app what it can be used for (e.g. facilities such as the swimming pool). On the day of arrival, you can also enter the accommodation from 16:00. Want to know more? See here for more information about the digital key.

 
Was this answer helpful for you? Can I share the digital key with my travel companions?
Yes, from four days before arrival, you can already share the digital key with your travel companion. Have a look at our page about the digital key for more information and how it works.
Was this answer helpful for you? Can I also use wifi when I use the digital key?
Yes, this is possible. However, we recommend using 4G/5G for the best connection.
 
Was this answer helpful for you? Do I also use the digital key to open the access gate at the park?
Yes, this works at many parks. On the day of your arrival at the park, the access gate will often be open already.
Was this answer helpful for you? I don't have a smartphone, how do I check in?
No worries. Just go to the reception of the park, our staff will be happy to help you.
Was this answer helpful for you? My digital key doesn't work or stopped working. What do I do now?

This is annoying. Try the following:

  • Check that you have downloaded the latest version of the Landal app.
  • Is this not the case? Then make sure you update the app to the latest version and log in again. 
  • Do you have the latest version? Then log out, close the app and then log in again.
  • Do the above steps not work? Delete the app and download the app all over again.
  • Is the digital key still not working? Try it on another device and log in with your credentials.
If this doesn't help either, please refer to the park reception. Is the reception closed? If so, contact the emergency number provided in the app.
Was this answer helpful for you? I don't have an internet bundle on my mobile phone, what do I do now?
No problem, we offer free wifi at many of our parks. This way you can still use the digital key!
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