Can I pay in cash at the park?
On the park, you can pay in cash in the ParkShop, the restaurant and at facilities. However, we cannot accept € 100, € 200 and € 500 notes. Please note: Your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any extensions made at the park or other extras cannot be paid in cash above an amount of €200 at reception. 
 
Was this answer helpful for you? Can I barbecue at the park?
Yes, at some of the parcs you can barbecue at the accommodation. There are a few exceptions: if you have booked an apartment or there is extreme drought. If in doubt, ask at the park reception on arrival. Barbecuing is generally prohibited at Landal Forest Your Nature. Did you know that at several parks there are some accommodations that include your own Green Egg Barbecue? You can find this under the accommodation specifications under the ‘Outdoors’ heading. Tip: Some parks offer a delicious barbecue package, which you can order via your account. Furthermore, our ParkShops often sell disposable barbecues. Enjoy your meal!
Was this answer helpful for you? Can I charge my electric car at the park?
Most parks have a charging station, or there is a charging station nearby. Under "information" on the park page of the relevant park, or in the Landal app you can find out whether or not there is a charging station at that park. In the app you look under the 'Good to know' heading on the park's main page.
 
Was this answer helpful for you? Is it possible to extend my stay?
At Landal GreenParks it is possible to extend your booking just before/during your stay. This is only possible if there is still sufficient accommodation available.

To do this, please get in touch with our Contact Centre on telephone number +31 88 205 9000.
Was this answer helpful for you? Can I use the internet at the parks for free?
Yes, you can make free use of wifi in your booked accommodation and throughout the park*! How to connect varies per park. Go via the Landal app to 'Park' and select 'Good to know', where you will find more information. Are you at the park and do you have questions about logging in? Please contact the park reception desk.

Exceptions
At the parks Landal Villapark Livingstone, Brandnertal and Nieuwvliet-Bad we do not offer free wifi. Here you can book extra wifi via your account or the reception against payment. At holiday park Landal Piperdam and Glamping Neufchâteau, you can use wifi in central areas, such as the reception and restaurants, but not in the accommodations.
Was this answer helpful for you? I have a complaint about the park where I am currently staying. Where can I submit my complaint?
Are you currently still staying at the park? Then contact the park's reception/management so that they can help you further. Together, we can make sure we resolve the complaint then. Is the complaint not resolved to your satisfaction? Then contact us within one month. Send an e-mail to gastenservice@landal.com stating reservation number, name and address, date of stay, park name and accommodation number.

Prefer to send a letter? You can do so to:
Landal GreenParks B.V. 
Guest Service Department 
P.O. Box 95991
2509 CZ The Hague
 
You can expect a response to your complaint within 14 days.  If we need more time to deal with your complaint, we will of course let you know. 
 
For detailed information, please refer to our terms and conditions.
Was this answer helpful for you? What kind of animation is there at the park?
There are various activities at the parks such as crafts and sports activities, so the offer varies from park to park. The activities can be found in the Landal-app from two weeks before arrival. Here you will also find more information on the content of the activities.
Was this answer helpful for you? Where can I collect my reserved bicycle(s)?
You can find it at the park reception or at the bicycle rental desk.
Was this answer helpful for you? How long does my bicycle reservation last?
We reserve the bicycles on the pick-up day until 10:30 am at the latest. The opening hours of the bicycle rental vary from park to park, you can find this information in the app. What if I don’t pick up the reserved bicycles by that time? Then we will make the bicycles available again for rent to other guests.
Was this answer helpful for you? From which age are children allowed to have ski lessons
This is permitted beginning at the age of three. In the proximity of all of the parks, youngsters can take ski lessons.
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