Payment

No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.

This is possible when making a new booking. You can enter the card number and the security code in the payment options. You can also pay an outstanding amount later on with your gift card or voucher. You can pay the remainder with iDeal or by credit card if the value of the gift card or voucher is lower. Do you have several gift cards? You can use multiple gift cards to pay for your stay.

Have you already paid for everything? Then it will not be possible to use your voucher/gift card. Good to know: you cannot book a stay in Great Britain using the gift card and voucher. This also applies to the Dormio Resort Eifeler Tor and Marissa parks.

Please disregard any reminders if you have already paid. You do not need to take any further action.

We will automatically refund the overpaid amount to your account within a few days. Have you still not received this amount within 28 days? Please contact the Contact Center by telephone.

You can see immediately in your account and in the Landal app whether your payment has been processed. Is it still not clear after 3 working days whether your payment has reached us correctly? Please let us know via the link below. We will be happy to check it for you.

If you are owed an amount by Landal, you will automatically receive this amount back within 10 days to the bank account known to us.

Still haven't received an amount from us after 10 days?
Let us know via the link below. We will be happy to check it for you.

Unfortunately, this is not possible. The booking cost must be paid in full on arrival at the park. We ask you to pay before the due date mentioned on the booking confirmation. If we do not receive payment by the due date, the booking will be cancelled. Cancellation charges may apply (in accordance with our general terms and conditions).

Yes, you will receive a payment confirmation e-mail from us. You can also see in your account that your payment has been processed. If you have transferred the amount, it will take 3 working days before your payment is visible in your account. You will not receive a separate payment confirmation e-mail for a bank transfer.

When you make a booking you are required to make a deposit of 30% of the total amount. In the case of camping pitches, 50% of the fee must be paid. Landal GreenParks must have received the remaining amount due no later than 8 weeks before the start of your stay at Landal GreenParks as specified in the booking confirmation. If the booking is made within 8 weeks of the start of your stay, the entire amount must be paid immediately. See our general conditions for a complete overview of the payment conditions.

Please note: If we do not receive payment by the due date, the booking will be cancelled. Cancellation charges may apply (in accordance with our terms and conditions).